Predictions for 2022, customer success and revenue growth in this month's edition of SaaSFix....

In this article, we’re going to take a look at the different applications for AI in providing a personalized experience to your customers and why they would be beneficial to your relationship....

When leading a large change, you have to make it clear how it's going to impact both customers and your team. Here, 3 leaders discuss their strategies....

This definitive list will outline the best tools out there for SaaS organizations, but we need your help to build it. Take part in the survey!...

I’m going to break down the many pricing and packaging pitfalls into 10 common mistakes. I hope after reading, you'll be able to spot these mistakes early, and this will help you to execute pricing and packaging with realistic goals that are deliverable....

Part of providing a great experience lies in managing realistic customer expectations. Overpromise and under deliver, and you may find yourself without repeat custom and a very damaged reputation....