Operations

When leading a large change, you have to make it clear how it's going to impact both customers and your team. Here, 3 leaders discuss their strategies....

This definitive list will outline the best tools out there for SaaS organizations, but we need your help to build it. Take part in the survey!...

Leore Spira, Head of Revenue Operations at Buildots (and former Head of Revenue Operations at Syte), talks enablement, operations, and the rapidly changing organizational structures of today....

Since Peter Drucker coined the term “knowledge worker” in his 1959 book, The Landmarks of Tomorrow, product designers, developers and marketers have sought to tap into this high-value market space with new products and technology....

Combining Intellum’s seventeen years of learning delivery experience with Facebook’s social media and human behavior expertise, the two companies worked very closely to build an engaging, scalable solution that would grab and keep the attention of the external learner....

User activation is one of the most important metrics in SaaS. Why? It has the highest impact on your MRR from all the ‘pirate metrics’. In this article, we'll be looking at how to improve user activation and what's a good rate when it comes to SaaS benchmarks....

"Why do we talk about our users as if we're running a military sting operation on them?" Eric Peters wants to help "inject some humanity back into your product-led growth strategy" and shows "5 ways that HubSpot has bet its business on a flywheel model."...

Ana Andres del Valle, Principal Solutions Architect at Twilio, preaches the power of communication. She maintains that products are becoming less and less about what they are, but more about the experience that they enable. Communication stands at the heart of this enablement....

Adam Kraft, ML Engineer at Google, shares his expertise on AutoML. "It exceeds ML experts at many different tasks. It allows non-experts to solve machine learning problems. But, how do we push into new areas? How do we lower the barrier to entry for people that want to use it?"...