This article was transcribed from Srikrishnan Ganesan’s presentation at the Customer Success Festival in March 2022.

Hey, I'm Sri, one of the founders of a company called Rocketlane. Today we're going to look at how to measure how well you're doing at customer onboarding.

But first, here's a breakdown of our main talking points:

  • How's your customer onboarding program?
  • Introducing the onboarding maturity model
  • Dimension 1: Value orientation
  • Dimension #2: Customer experience and delivery
  • Dimension #3: Adaptability and orgs
  • Dimension #4: Manageability and productivity