Customer Success

Drive business success by empowering employees to maximize every customer interaction. Foster a culture of customer-centricity now....

Each of these steps is designed to establish a solid bedrock of trust between customers and orgs, ensuring air-tight retention for your org. Dive in!...

Minna Vaisanen, Head of customer success at Thrive Partners, is here to provide expert tips for how you can leverage CS as a revenue function for your org....

Seasoned marketer, Gaurav Goyal, demonstrates how you can unlock customer advocacy that drives solid conversion and retention through user-generated content....

Churn is a major problem for SaaS companies that are looking to scale fast, and that's why it's essential to master your customer health score. Find out how here!...

By pinpointing the difference between customer cancellations and churn you take a crucial step in gaining insight into non-paying customer motivations. Make that step here....

Realizing the power of customer feedback can streamline your SaaS product development process. Feedback can generate fresh product innovation ideas. Find out how right here....

Ryan O'Connell, Chief Operating Officer at Thrive, outlines the benefits of customer advocacy and the steps you need to make it a reality in your org....

Dreaming of a loyal customer fanbase that provides free marketing? Welcome to the endless possibilities of social media listening!...

Customer success is the guiding hand that leads customers towards value. We outline the essential steps for building out this department right here....

So, you have really loyal customers? That’s great. But are you making those testimonials sing for your SaaS business? In other words, are you turning your customers into fierce champions for your organization?...

Perimeter 81 is a young startup with very aggressive KPIs, especially on the sales front and in terms of annual recurring revenue (ARR)....

A high salary can turn heads, and a low one can drive away employees. Most importantly, salaries set the precedent for industries and can influence the value of your own career....

The thoughtful implementation of AI-enabled customer success platforms can greatly enhance Customer Success Managers’ (CSM) ability to maximize the value of customer data and ultimately help reduce churn and improve the overall health of client relationships....

In this discussion, we’re going to be looking into customer success within your organization's SaaS model, the importance of CS within your business strategy, and the key metrics that our panelists like to focus on....