Customer Success

By pinpointing the difference between customer cancellations and churn you take a crucial step in gaining insight into non-paying customer motivations. Make that step here....

Realizing the power of customer feedback can streamline your SaaS product development process. Feedback can generate fresh product innovation ideas. Find out how right here....

Ryan O'Connell, Chief Operating Officer at Thrive, outlines the benefits of customer advocacy and the steps you need to make it a reality in your org....

Dreaming of a loyal customer fanbase that provides free marketing? Welcome to the endless possibilities of social media listening!...

Customer success is the guiding hand that leads customers towards value. We outline the essential steps for building out this department right here....

So, you have really loyal customers? That’s great. But are you making those testimonials sing for your SaaS business? In other words, are you turning your customers into fierce champions for your organization?...

Perimeter 81 is a young startup with very aggressive KPIs, especially on the sales front and in terms of annual recurring revenue (ARR)....

A high salary can turn heads, and a low one can drive away employees. Most importantly, salaries set the precedent for industries and can influence the value of your own career....

The thoughtful implementation of AI-enabled customer success platforms can greatly enhance Customer Success Managers’ (CSM) ability to maximize the value of customer data and ultimately help reduce churn and improve the overall health of client relationships....

In this discussion, we’re going to be looking into customer success within your organization's SaaS model, the importance of CS within your business strategy, and the key metrics that our panelists like to focus on....

Voice of the customer programs are methods created by companies to best understand the experience and needs of their customer base through feedback....

With a subscription-based model, the power is well and truly in the hands of the customer, and if you want to stop customers from churning, you need to arm your org with an army of empathy experts....

Customer centricity is a culture in the workplace that hinges on creating the best experience for the customer, which in turn, generates brand loyalty....

When you think about the customer journey, most people focus on onboarding. It's a crucial stage. But focusing only on this part of the journey means that other parts can be overlooked....

Alongside serving our customers, a key part of our roles is innovation. We want to challenge ourselves to be more strategic, impactful, and intentional with our customers in a way that adds value to their world and drives growth in our business....