Customer Success

Perimeter 81 is a young startup with very aggressive KPIs, especially on the sales front and in terms of annual recurring revenue (ARR)....

A high salary can turn heads, and a low one can drive away employees. Most importantly, salaries set the precedent for industries and can influence the value of your own career....

The thoughtful implementation of AI-enabled customer success platforms can greatly enhance Customer Success Managers’ (CSM) ability to maximize the value of customer data and ultimately help reduce churn and improve the overall health of client relationships....

In this discussion, we’re going to be looking into customer success within your organization's SaaS model, the importance of CS within your business strategy, and the key metrics that our panelists like to focus on....

Voice of the customer programs are methods created by companies to best understand the experience and needs of their customer base through feedback....

With a subscription-based model, the power is well and truly in the hands of the customer, and if you want to stop customers from churning, you need to arm your org with an army of empathy experts....

Customer centricity is a culture in the workplace that hinges on creating the best experience for the customer, which in turn, generates brand loyalty....

When you think about the customer journey, most people focus on onboarding. It's a crucial stage. But focusing only on this part of the journey means that other parts can be overlooked....

When signing up for your SaaS product, your customers are making a long-term investment. You’re hoping they’re gonna stick with your product for months, and preferably even years....

Creating and launching a product is one thing but developing and improving it is another. One of the best ways to do this is by absorbing as much feedback as possible through Customer Advisory Boards (CABs) and customer feedback loops....

Building a customer advocacy program can really accelerate your business and drive revenue! The ultimate goal for any department within an organization is to have a representative at the table during those crucial C-suite meetings. We want to convince senior stakeholders that you can drive results....

In this article, I’m going to share with you some of the unique and new initiatives I developed to ensure better alignment with customer success....

Building strong customer success teams is so important. Every good team has to have a strong strong foundation supporting it!...

In this article, I’m going to be discussing my favorite topic: customer success. We’re going to talk about growth in customer success and how customer success can accelerate value realization and growth for you and your customers....

If you’re thinking of putting a customer retention strategy in place or updating an existing one, here are 20 top retention tips from the best customer success pros in the business....