FoSaaS membership plan updates

Customer Success & Onboarding

We add a bunch of exclusive content every single month, and you can find it all here, consistently updated on one page for your convenience.

Not a member yet? 🤯  

Check out what you’re missing!

---

July

Exclusive content

• How to build a more personalized digital consumer experience
• How to effectively fundraise and find investors

Templates

• Performance agreement template
• Customer success story framework

June

Exclusive content

• What are our metrics and what are our KPIs?
• How customer success is innovating to drive agility and serve customers at scale
  

Templates

• Notice of employment termination template
• Pitch to influential company template

OnDemand

Future of SaaS Festival

---

May

Exclusive content

• Embedding payments into your platform: How, when, and why?
• How to take your SaaS from zero to $10 million ARR in two years

Templates

• Marketing proposal template
• Sales lead tracker

OnDemand

• SaaS Metrics Summit

---

April

Exclusive content

• How to utilize growth and increase your market share
• The future of SaaS and Fintech

Templates

• Follow-up emails for non-responsive prospects
• Customer renewals email

OnDemand

• SaaS Metrics Summit

---

March

Exclusive content

• Defense vs offense: Driving growth through proactive customer success
• Building successful customer success teams

Templates

• Sales email template
• Customer retention survey

Reports

• The SaaS Tools of Choice Report

---

February

Exclusive content

• The power and impact of product marketing
• How you can use AI to push boundaries in SaaS products
  

Templates

• Marketing metrics framework
• SaaS social media guidelines

---

January

Exclusive content

• Scaling your data team at SaaS hypergrowth
• Pricing and packaging: how high-growth SaaS startups can crack the code

Templates

• Value proposition research questions
• Discovery call checklist

---

December

Exclusive content

• How to develop your sales enablement team
• Improve employee retention and supercharge growth by hiring for the future

Templates

• Website content audit template
• Marketing mix framework

Reports

• Ones to watch in SaaS 2022
• The SaaS Landscape Report 2021

---

November

Exclusive content

• Pricing your SaaS offering
• Value propositions that sell

Templates

• Sales to customer success handover template
• The HEART Framework

---

October

Exclusive content

• Translating customer requests into product innovation
• Offering customer success at scale
• Beyond the buzzwords: how to actually build a culture-driven company

Templates

• Framework for improving trial-to-subscription conversions
• AARRR model framework

---

September

Exclusive content

• Building the metrics that every product leader needs to drive growth
• The strategy of onboarding

Templates

• Value-based pricing template
• Churn rate prediction framework

OnDemand

• Future of SaaS Festival
• Women in SaaS Summit

Reports

• The State of Customer Retention Report 2021

---

August 2021

Exclusive content

• Navigating the new normal of remote work
• Making your SaaS company attractive for investment

Templates

• Customer churn survey
• Pricing strategies framework

---

July 2021

Exclusive content

• A practical playbook to B2B customer renewal
• Starting at the last mile: creating a governed data-driven strategy while still democratized

Templates

• Reactivating failed payments email template
• SaaS business plan template
• KPI template

---

June 2021

Exclusive content

• From self-serve to sales touch: lessons learned from moving up-market
• Context conquers everything

Templates

• OKR canvas
• B2B persona questions
• B2C persona questions

OnDemand

• 5+ hours of the Customer Success Festival | June 2021

---

May 2021

Exclusive content

• Interactive content ideas for each stage of the buyer’s journey
• Growth hacks for a $0-50 million journey

Templates

• New hire onboarding checklist
• S.M.A.R.T Template
• S.M.A.R.T Template example

OnDemand

• 14+ hours of the Future of SaaS Festival | May 2021

---

April 2021

Exclusive content

• Growth hacks for a $0-50 million journey
• Creative risk-taking in SaaS leadership

Templates

• Internal roadmap template
• B2B user persona example
• B2B user persona template

OnDemand

• 10+ hours of the SaaS Metrics Summit | April 2021

---

---

March 2021

Exclusive content

• Knowing your customer and building the success plan
• Redesigning the digital transformation journey

Templates

• Business case template
• Win-loss interview questions
• Market sizing framework

---

February 2021

Exclusive content

• How to perform customer-centric onboarding at scale while maintaining personalization [Paula Mendes, HubSpot]
• Building out customer success and sales teams from the ground up

Templates

• Competitor SWOT analysis
• Customer needs analysis
• Storytelling framework

OnDemand

• 20+ hours of the Customer Success Festival | February 2021

---

January 2021

Exclusive content

• The crazy art and precise science of product launches
• The future of VC and SaaS investing

Templates

• Customer success playbook framework
• Customer success strategy checklist

OnDemand

• 30+ hours of the Future of SaaS Festival | December 2020

---

December 2020

Exclusive content

• The science of re-establishing growth: when, where, and how?

Templates

• Onboarding framework
• Product demo checklist
• Guide to SaaS pricing models

OnDemand

• 10+ hours of the Future of SaaS Festival APAC | June 2020

---

November 2020

Exclusive content

• Leadership, talent, and global scaling

Templates

• Churn rate cheat sheet
• How to lower your churn rate
• New user templates
• Completed first action

OnDemand

30+ hours of the Future of SaaS Festival | May 2020

---

October 2020

Exclusive content

• How to create a value-based dashboard for your users

Templates

• Pricing increase
• Cross-sell email template
• Upsell email template
• Converting freemium users to paid

---