It’s been another super-busy month at Future of SaaS HQ.
We’ve announced two new reports that will be heading your way before the year’s end.
- The SaaS Landscape Report, our first foray into diversity, equality, and inclusion in the SaaS sector.
- ‘Ones to watch’ in SaaS - you know, the ones who are currently killing it in the SaaS sphere.
It’s been a great month for content, from managing feedback loops with Beamer to tips on leading teams remotely with Slack, there’s plenty for you to sink your teeth into.
- Emma, Content @ Future of SaaS
The pandemic ushered in a new era of remote work, and with it a whole new set of challenges for both employees and managers alike.
Kim Beinborn, Head of CS at Slack, offers advice on avoiding micromanaging remote employees, best practices for introducing new hires, and what to do if you’re self-managing.
As technology continues to evolve customers are looking beyond features, and are more discerning than ever when it comes to customer experience.
While great prices and product enhancements might capture your customer’s attention, it’s the wins they get from using your product or service that keep them around.
Set yourself apart from the competition with these stellar customer success tips.
There’s a million things you need to set up correctly to make your startup work properly.
They can be categorized from team to product, and from business model to the financial aspects.
However, there’s one factor that’s particularly important when you’re trying to make people understand an innovative concept, or at least a new way of doing otherwise familiar things - usability.
Check out the tried and tested solutions you can implement to manage usability.
Our plans are jam-packed full of exclusive templates, frameworks, articles, and videos to help you succeed in SaaS, including…
Specialist content spotlight:
- Matt O’Boyle, Customer Success Manager at Intercom | Offering customer success at scale
- Anna Gullstrand, VP People at Mentimeter | Beyond the buzzwords: how to actually build a culture-driven company
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