I’m David Collard and I work at LinkedIn, where I lead the customer success team for our global clients' program out of EMEA. I've been working in and around customer success for about six years now, and in that time, I've seen considerable growth and change in our industry.
Today, I'm going to talk you through where I see customer success going as a strategic function in the coming years.
Our main talking points include:
- A potted history of CS
- How far have we come?
- The different flavors of customer success
- Where we are at LinkedIn
- Where do we go from here?