Building strong customer success teams is so important. Every good team has to have a strong strong foundation supporting it! That’s why in this article we’re going to look at the five essential pillars of building successful teams.
It’s not a task to be taken lightly, so let’s break down our main talking points:
- Why customer success matters
- The ideal customer success manager
- The interview process
- The onboarding process
- Creating a culture of positivity
Before we get into the main subject of this article, here’s a little bit of background on me and my experience.