Chad Horenfeldt

Chad is a Customer Success Executive with 15+ years experience building and developing CS teams. He has implemented strategies that have resulted in customer satisfaction, retention and growth rates.

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Customer Success

The cycle of customer success: a blueprint for customer success teams

After spending over 15 years in customer success, I've recognized some distinct patterns in how the best customer success teams are run. I’ve created a comprehensive yet simple approach that you can use to avoid many of the mistakes that I made....

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